From - Thu Jun 21 10:57:13 2007
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Date: Thu, 21 Jun 2007 10:57:11 -0700
From: Heliocity Admin <admin@heliocity.net>
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To:  talk@helio.com,  sky@earthlink.net
Subject: Youtube Mobile is part of the Internet. 
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To whom it may concern,

I'm sure we're just one in a pile of many today, but we (I'm speaking 
for all employees of Heliocity, with consent) find Helio's decision to 
charge for access to m.youtube.com disgusting and completely outside the 
range of good business practice. Many members of our community have 
asked us to contact you as a community representative.

Helio has thoroughly upset their user base. Every member I've spoken to 
has expressed dismay, with many of them considering cancellation. We're 
here representing a community nearly 250 strong here, each one looking 
at this change with confusion and a bit of anger. We should also mention 
the hundreds of angry customers at HowardForums and other sites around 
the internet.

To quote your own pages:

"At Helio we don't believe in limiting your ability to surf - you can 
easily access any mobile-optimized site, and we streamline sites that 
aren't as mobile-friendly. It's your Internet. We haven't built any 
walls around it."

and

"Go anywhere on the web, anytime".

To cite such philosophies and then do something so completely in the 
opposite direction is abhorrent. Most Helio members chose your services 
on the belief that there was a mobile provider who cared to give us what 
we want in one package. Is anyone at Helio really so blind as to ignore 
the massive public demand for Net Neutrality? Picking and choosing what 
sites are included as the "Internet" is a sure fire way to lose a heck 
of a lot of customers.

Sure - there are a good number of users who are unaware at how out of 
line such practices are. However, there are thousands of savvy users who 
will simply not take this.

We already pay for this service according to everything stated to us 
when signing up. Your community is upset with you.  Please work on 
making our day better.

Sincerely,
The staff of Heliocity.net